Complaints and Dispute Resolution – Sparky Loans

Last updated: 23 August 2025

At Sparky Loans, we are committed to providing excellent service. If you are dissatisfied, we encourage you to let us know so we can resolve the matter quickly.

1. How to make a complaint

You can lodge a complaint by contacting us:

Please provide as much detail as possible, including your name, contact details, and the nature of your complaint.

2. How we handle complaints

• We will acknowledge your complaint within 1 business day.
• We aim to resolve complaints within 5 business days. If more time is required, we will keep you updated.
• Your complaint will be handled fairly, transparently, and free of charge.

3. External dispute resolution

If you are not satisfied with our response, you can escalate your complaint to our external dispute resolution scheme:

AFCA provides free, independent, and impartial dispute resolution.